Libraries in a Digital Age

Royal Astronomical Society, London

The title of this one-day event caught my eye  because of its relevance to the content of our library science masters’ course, and the sessions,  arranged by the Association of Independent Libraries, did not disappoint. An added bonus was that the lectures were delivered at the very lovely Royal Astronomical Society in Mayfair – a significantly motivating factor in persuading me to attend.

The day focused on web 2.0 applications, the fate of public libraries in the face of funding cuts etc., the (apparently) idealistic aspirations of Google Books, changes in the publishing industry and the restrictions on knowledge access resulting from copyright. All topical aspects that any LIS professional, as well as masters student, should find compelling.

Gwyneth Price, Institute of Education, took us through her thoughts on web 2.0 applications and their use in the library and for information literacy. I have been long been an advocate of social media, and was interested to hear Gwyneth’s experience of  introducing blogs, wikis, media-sharing, social-networking and current awareness tools to facilitate new ways for the library to engage with its users. LIS workers have been associated with the promotions of information literacy for many years, now, although I think it is something they have always done. There is a much greater recognition of the role of library professionals as teachers, these days, and Gwyneth highlighted the work of the 9 month LASSIE project (undertaken with Jane Secker, LSE, completed Jan 2008), funded by the Centre for Distance Education at the University of London. This project explored how social software  (used as a synonym for web 2.0 applications) might enhance distance learners’ use of libraries. The resulting case study reports, available from the LASSIE website, suggested ways in which web 2.0 tools could be used in the broader capacity of library engagement and outreach. If you are not familiar with this project, I think it is worth taking a look at as part of any effort to both get to grips with what is meant by web 2.0 tools and to understand library related approaches to their implementation.

Outlining her experience with specific tools, Gwyneth referred to  the overheads in time and effort needed to set up and maintain a library blog – her response to encourage a regular supply of postings was to create a staff blogging rota  – once engaged with the blog, staff enthusiasm rose considerably. With respect to social networking software, Gwyneth felt that this was an area best covered by the VLE – as students tended to use Facebook for social contacts, and the VLE for academic ‘networking’. Mention was made of LinkedIn, for professional use. Wikis were used as a repository for library FAQs – i.e. as a way of capturing the effort made to answer queries to avoid duplication, and media sharing tools were helpful for distributing resources, especially YouTube for training videos, and Delicious for web links. Finally, Gwyneth suggested a viewpoint which I share, in observing a move away from RSS feeds to Twitter . RSS feeds and readers, although entirely workable and useful, somehow always cause the greatest number of puzzled looks in my CPD web 2.0  classes – and I concede that, I too, glean most of my current awareness from Twitter – although in their defense, feed readers are still the best solution if you follow selected blogs or websites for updates. Gwyneth did not mention Netvibes – which is good for pulling all your information sources into one – so I will do so  for completeness. Finally, came a mention for TAGXEDO, a tag cloud generator, and its ability to produce tag clouds in a variety of shapes – find one to suit your mood.

Tim Coates presented his plans to secure the future of our public library service, in which he announced the formation of Library Alliance, a new, not-for-profit, non-governmental body, being launched to help improve the  public library service, funded by charitable donation. (Tim’s speech). Tim is often described as ‘controversial’, and whilst it may be that his views do not always suit everyone, his consistent support for public libraries is undeniable. Tim asks the question “can libraries survive in times of austerity?” and suggests that we should consider the reasons why people use libraries. This is one of the places where differences of opinion can creep in, as the exact reasons why people do or do not use public libraries are not agreed upon anywhere (though doubtless studies aiming to elucidate these reasons exist). Tim’s suggestions as to why people use libraries include reading the books (!) and an appreciation of an inspiring space. It is not just for the technology. Tim emphasizes the need to improve stock,  access and opening hours, and that it is important for public libraries to do what the public wants – but this is another area where controversial opinions enter the arena; not everyone is agreed on what the public wants.  Tim emphasizes the trend to link public library services with the agendas or ambitions of local councils, and ultimately government – he counters this with the 1964 public libraries act, which says that ‘public libraries are for the benefit of those people who wish to use them’. This arguably, does not necessarily link with the ambitions of government targets. Should not public libraries address the needs of the individuals who use them, rather than the state? And whilst co-location of social (and other) services within libraries may be convenient for them, it does not improve the library service per se. Tim is a very well known speaker, and I will not attempt to digest his speech further; please see the link above to his actual words. To end with however, Tim feels that the financial management of public libraries is rather poor, and that with some improvement, libraries can indeed survive.

Michael Popham, Oxford Digital Library, talked about Oxford’s collaboration with Google Books, and the lessons learned from their combined efforts to digitize the Bodleian’s estimated 1 million holdings of out-of copyright, and mostly out-of-print 19th century material (this arrangement was different from Google’s projects with Harvard and Michigan). The project stemmed from the desire to widen access; currently 60% of those who use and work in the Bodliean Libraries have no direct connection with the university.  The card catalogue offers only limited information to readers, and  access would be greatly enhanced by digitizing and indexing entire books.

Michael reminded us that Oxford’s “digital library” began in the 1960s, when machine readable text was made available for scholarly research purposes. The Oxford Text Archive was founded in the 1970s.

The project built on work  with Proquest  to convert Early English Books Online, from microfilm images, into fully-searchable texts. This effort proved  slow and  expensive, so the offer from Google to assist with digitization was viewed as a chance to cut the waiting time and costs for improved access. Once digitized by Google, one copy of the item files go into Google Books, and a second into the Oxford Digital Asset Management System. There is a link from the Oxford Libraries Information Service (OLIS)  catalogue to the copy in the management system.

The details of the project revealed that digitization relies on good planning and a lot of work, requiring effort from all the staff concerned. Google provides the metadata checks, the digitization, quality assurance, OCR and indexing, reprocessing, mounting of  files in Google Books and preservation of the master files. Bodleian staff carriy out the item selection (33% of the items are too fragile to scan and a further 33% are the wrong size.), handling and re-shelving. Google retains the master files as the images are large, and storage requirements are onerous. Google committed to the project (commencing in 2005) for 20 years, and for now the content is free – what happens after 20 years is as yet undecided; so far 388,000 of the 1 million items have been digitized.

The process of digitization is a craft – with highly specialized equipment being used by skilled operators to obtain accurate images, whilst not damaging the original works in any way. Devices that hold pages in place using gentle air pressure for example – but still not every item is suitable for digitization.

There are some issues, one of which is that Oxford has no control over how Google uses the images; Google aims to promote the material to end-users, not just scholars. The digitization process itself can have hiccups, resulting in images of the operators hands and blank pages in odd places. There  are things that cannot be digitized, including fold-out pages and missing pages. Copyright is another minefield, as laws between countries differ. Whilst the UK has the 70 year rule (i.e. copyright ends 70 years after author’s death), other parts of the world (e.g. the US) do not. For the moment Google attempts to determine where in the world a reader is situated, and to apply copyright restrictions accordingly – not always with the greatest accuracy as sometimes the date of the author’s death is not known. However, despite the drawbacks, there is now the potential to analyse texts linguistically, and to find things beyond the possibilities offered by print on paper. Michael gave the example of attempting to locate an early use of the phrase “.. beginning of the end and the end of the beginning ..”. Google’s skill at marketing also helps to draw attention to special items in the collection including first editions (Emma, Origin of the Species) which can be seen be anyone all over the world.

Moving on to publishing, John B Thompson, Professor of Sociology at Cambridge University,  considered the changes in the industry between the 1960s and the present day. Publishing has an intrinsic link with libraries; how authors disseminate their work and how users find it. LIS is concerned with both scholarly publishing and with what John Thompson refers to as ‘general trade publishing’ – i.e. book publishing in general. The talk focused on changes brought about by the dual action of the economic downturn, and the digital revolution. Both these aspects are well known as drivers for change within the LIS field too, and the consequences for the publishing industry echo throughout the information industry as a whole. The talk centered around John’s research into the book trade, detailed in his new publication “Merchants of Culture“, which I have added to my reading list for our library science masters. Whilst John’s previous book, Books in the Digital Age, (also on our reading list), considered scholarly book publishing in today’s society, Merchants of Culture considers the wider world of “general trade publishing”,

“..that is the world of general interest books that are aimed at a wider public and sold through high street bookstores”

how it is organised and how it is changing. John introduced “the logic of the field” as his model for how US/UK publishing works –  emphasizing that publishing in other locations works to different rules. His fluid and engaging presentation summarized his book very well in a short space of time – starting with changes from the 1960s including A) the growth of retail chains, leading to a decrease in independent booksellers and the number of people in the trade choosing books, a shift in the way books are stocked and sold, and the hardback revolution as mass marketing increases sales, B) the rise of literary agents (not seen in Europe) and C) the emergence of publishing corporations. This has all lead to a polarization of the field, where there are no medium sized publishing houses, just very large enterprises and very small ‘indy’ presses. You either have a lot of money to fund winners, or a very small amount to fund esoteric chancers. Once a book is a success, major funding will be required to publish a second tome. We face a preoccupation with ‘big books’ – the hoped for best sellers.

“Hype is the talking up of books by those who have an interest in generating excitement about them…. buzz exists when the recipients of hype respond with affirmative talk backed up by money.”

It matters what people think. But we now have “extreme publishing” and “shrinking windows” where a book has six weeks to sell or face withdrawal. High returns though – 30% on average.

The day ended with Martyn Everett, former librarian and Chairman of Saffron Waldon Town Library Society, talking about how re-interpretation of copyright is restricting access to information.

“Knowledge is stifled by restriction and censorship”

Martyn drew a comparison between today’s knowledge commons and the historical commons where land was shared for the general good, highlighting the desire to share underlying the ethos behind many of today’s information workers. Businesses such as Amazon and Abe Books offer realistic alternatives to public libraries as books can be sourced cheaply and quickly. The “long tail” purpose of libraries is eroded by such services, as they are often quicker than ILL. Where does this leave libraries ? Furthermore, research collections are often denied to members of the public  – what is the role of open access here ? And what of copyright held by organizations rather than the individual authors ? Should not publicly funded research by readily and freely available to the public? Good question and one which is regularly in the discussion forums. And what of the content of public libraries ? Martyn noted the lack of books on anthropology available on shelves for public browsing – is this true ?

Library at the Royal Astronomical Society, London

I was fortunate to be able to have a look around the library before I left – amazing collection including star charts and paintings of comets, and very early photos of the solar eclipse.

As I was leaving, we returned to the comment that there are no anthropology books in the public libraries anymore – I suggested that dumbing down was reason – ‘no’ replied our speaker – it was a more complex issue than merely dumbing down – this issue deserves more exploration – however, I do wonder whether the public gets what the public asks for from its libraries, which is clearly not anthropology. There is a feeling that librarians should protect the public from their own failings, stocking the Times Literary Supplement recommendations just in case someone has an epiphany. (What does the public library act say?) Should they though? Do people want to chance upon something life-changing, improving, inspirational or even just useful from the library ? I hope so. I mean isn’t that why we do this?


ALA 2009

chicago from hancock tower bar july 2009

chicago from hancock tower bar july 2009

Chicago. I did have a wonderful time, and I do miss the sunshine. But not the food. Everything tasted the same – no taste at all. Guess it comes from a replicator. I tried pizza, pasta, bread, potates, fish, chips, salad, fruit and chocolate. Chilli flavored chocolate. Nothing. That’s why they eat hotdogs – its the only thing which has any flavor. And yes – it is not a good one. I bought a pot of almonds flavored with honey and chilli – hard to get down at first, especially for breakfast, but I adapted. They became delicious. So I bought several more pots – at great expense and to the amusement of the San Francisco cooking shop staff. Kooky English – look at them eating nuts. Caesar salad. A whole roughly shredded lettuce, some kind of garlicky goo, stale croutons and maybe, just maybe a hint of parmesan. Mouthful after mouthful of cellulose. Asked for added grilled chicken in the hope of protein. Akin to chewing my handbag. Gave up and went back to arrange shipping of honey chilli almonds to London. Dear reader, I almost lost weight.

But … this blog is not about food. I should be writing about library and information science. Yet I am compelled to write a few more things about Chicago – because for those visitors not concerned with the origins of whatever they swallow, the city offers some magical vistas. The skyscrapers, best viewed from a boat tour along the  riverways – old world meets the glassy future – are astounding. I gazed up at the Sears Tower in the last week before it was renamed the Willis Tower, this apparently against the wishes of the Chicago inhabitants. The lightfooted towers of babel stand up because of their internal skeletons, which you don’t see. So they look like they float ever upwards with no effort. And the views from the top are stunning.

oak beach at dawn (jet lag!) july 2009

oak beach at dawn (jet lag!) july 2009

And lake Michigan. Beautiful. Fake palm trees shimmering in the breeze, and the hardy few jogging, rollerblading or cycling around the shore path. The rest lying down. Everyone I talked to mentioned the weather. That the palm trees were fake, and that I did not want to be there in the winter. (ER fans will recall it is always snowing outside the emergency department). Yet the streets in summer are pristine and the flower beds immaculate and imaginative. Rather putting London to shame with regard to no graffiti, litter or dead flower heads. No one walks about though – cars are usual even for crossing the street. The windows don’t open either. The whole place is hermetically sealed against the weather – and somehow even the London rain seems refreshing after the endless recycled air.

ala chicago 2009

ala chicago 2009

And so to ALA. Very big event. Around 29,000 attendees so I’m told. The perfect place to gain some idea of what is happening in LIS in America. I was interested in two things; other LIS schools and ‘hot topics’.

Everyone I spoke to was enthusiastic about LIS as an academic discipline, and as a profession. I found it easy to make friends, and fill my pockets with magnetic clips and sweets. I have enough pens. The best branded freebie was a lip gloss from a library school. Why don’t we give students lip glosses here at City ?

The library schools in the States offer extensive curricula (see, but I think we score on originality in two ways. Firstly, tradition. Jason Farradane worked at City, establishing our Information Science course as the new discipline emerged. We incorporate fundamental ideas, the history and philosophy of LIS into our foundation module, and use these to build towards an understanding of where the profession is now, and where it may go in the future. Secondly, we emphasize technology. Innovation in communication is essential in our discipline, and whilst valuing ‘real’ media, we shake communications technology until it rattles.

Emerging trends ..? Well, I was pleased to hear presentations on privacy and data protection. I read endlessly about how the UK is ‘sleepwalking into a database state’, and I feel we should pay attention to issues ranging from information gathered from people who use information services, right through to what we willingly blab on social networks. Why do you have to give your name and address ? Shouldn’t you be able to read what you want in private ? This is an issue in the US of course, led by the Patriot Act into the consciences of pubic librarians.

Convergence of library, museum and gallery services. The world is waking up to the value of artifacts and collections. I have read that this is because of the recession and that everyone wants to ‘feel good’, but it could also be a kind of common sense. Digital is fine and download to the desktop so enticing. But a surprisingly large number of people have a fondness for preservation and archiving. A stroll through the exhibition revealed books, books and more books (and a few shawls and necklaces ..) – no indication that e-books were taking over at all. Although I did see several people around the city using e-book readers, in a way that I have not in London. So the point being that libraries, museums and galleries are experiencing a renaissance, and that consequently trained staff are required. Information is not just about libraries, and talent is needed in many sectors. And honestly, museums and galleries are fantastic places to work …

Web 2.0 – a lot on this – but I was gratified to glean that we are already up with the game and that annotated catalogues and social networking is usual to us at City – we win on tweeting too 🙂 Publishing and web authoring is also usual for our graduates.

Other aspects included cataloguing and metadata, and I collected as much material from the Library of Congress as I could cram in my suitcase ( alongside all the honey chilli almonds ..).

Finally, an indulgence, as to how science fiction has contributed to information, technology and society. Well, if we can imagine it, maybe we can make it happen – although I am not going to talk about Star Trek, and indeed nobody at the conference mentioned it.

ala2There was lots more that I didn’t cover. Have a look at, or for at least some of the presentations online.

And yeah I did go to the shops. I bought a new handbag because I chewed through my old one.

What is the Library of the Future ?

I was a last minute attendee at this debate this afternoon, held at the Martin Wood Lecture Theatre at the University of Oxford. The webpage can be accessed here: Libraries of the Future

The event was organised jointly by JISC and the Bodleian Library, and was well worth my temporal effort not only for the content, which was highly relevant for my current module, libraries and publishing in the information society, (LAPIS, INM380), but for its exemplary use of web 2.0 technology as a communication tool. I was treated to a clear demonstration of what we all suspect is possible but never have the time to do – although you do need the resources of Oxford University to pull it off.

Firstly, streaming video. Worked really well, and shy people were able to watch remotely from behind their computer screens, whilst the rest of us sat under the glare of the cameras from every angle. I could start about privacy here, in that it is now impossible to even attend a professional meeting without being captured on camera, irrespective of whether or not it is a bad hair day.

Nontheless, in addition to the video, virtual attenders could comment to the blog, tweet, or chirup from second life. There were about 30 second lifers and this was my first view of the cartoon world on the big screen. Brilliant – especially the guy with the glowing mohican hair who sat on the edge of the stage and the guy who I guess was smoking in a blissfully virtual audience. Masses to distract me from the actual presentations, which I believe will be added to the JISC event archive (videos, podcasts, ppts and pdfs). Good thing too as keeping one eye on the one liners from the stay at home commentators meant I kept losing track of what the speakers were saying – this stuff would really suit the attention deficit generation.



I overheard someone complaining that twitter was just an outlet for adolescent rantings and un-funny wisecracks. Surprisingly I found myself silently coming down on the side of the one-liners – twitter at least gets people involved and honestly we cannot encourage the chat police – but I wonder if these endless viewpoints distract more attention away from the talks than they contribute?

Anyway – back to the future. In essence it seems that libraries have to keep up with the expectations of their users or the users will vote with their feet.

However, many users already rarely use their feet and remain firmly welded to their desktop keyboards when searching for information. There was some sense that users don’t know what is good for them, and that libraries must show them the way to search properly – but honestly, I have an idea that quite a few users do pretty well on their own. Peter Murray Rust gave a lively presentation (tweeter: “this guy is passionate..”) which demonstrated how users of scientific, technical and medical information were doing it for themselves by designing the information services they really wanted. This was backed up by a demonstration of several chemistry related services, and the excellent Peter used his blog to showcase his presentation, rather than powerpoint, to good effect, so here is the link.

Santiago de la Mora explained that Google was busy digitizing the contents of lots of libraries anyway, (“to improve search”), and that Google Books would open up new things for us to do with electronic texts of out-of-copyright books. A link in WorldCat alerts us to Googlised items, and an option to “buy now”. I did agree that this would open up access to the ‘longtail‘ of many customers wanting idiosyncratic items though.

An excellent summary of the Librarian Perspective was given by the Director of the Bodleian, Sarah Thomas: “A guy opens his door to find the grim reaper standing there. Ashen faced, he calls his wife over. She says ‘don’t look so worried dear, change is good….'”

The Public Sector Perspective was given by Chris Batt (ex MLA Council) – a podcast of his views (recorded before the event) can be listened to here.

There was lots more – but have a look at the JISC site for the actual presentations. But before you start thinking the future is now, today’s Times runs an article by David Rowan entitled “The suits come to Second Life. Now its dying“. Essentially, the avatar with the mohican is likely to be your lecturer. Time for the next big thing.